IKC offers a diversified, comprehensive, and individualized approach to mastering the skills of business and social etiquette.
This includes business communications and even small talk, which can be invaluable in developing a wide variety of skills in the broader aspects of international relations. Subjects and consultations are tailored to each client’s needs and type of work. IKC training is organized as seminars, corporate events or individual consultations. Teaching methods are customized depending on the number of participants and specific nature of the business, and can include interactive discussions, role playing, video instruction, and situational analysis. Frequently clients choose to receive their training in real-life settings, for example, the study of table manners while dining in restaurants or the analysis of clothing selection in store showrooms.
While the forms and substance of etiquette have changed and developed along with society and its customs, in every culture it has served as the unwritten and written laws that regulate all forms of communications.
Knowing the basic essentials of etiquette allows you to be natural and comfortable in any situation. A savvy, self-confident yet respectful person ascends the corporate ladder more successfully. Mastering business etiquette lets you focus on goals and longterm cooperation that is based on mutual respect and solid professional relations.
- Business etiquette—meaning, advantage, and value
- Etiquette in social life
- The basics of business etiquette
- First impressions
- Business etiquette in open office
- Understanding 4 generations in the workforce
- Social media, social networks and their influence in communications
In both our daily professional and private lives, we each use drama to some extent to bring about results that further our goals and needs. Our attitudes and behavior change, in both conscious and unconscious ways, depending upon the nature of the situation and the purpose we are trying to achieve.
We adopt different roles in our lives in order to influence, or even manipulate, the people around us. Impression Management is a set of skills devoted to making successful first impressions. Understanding the psychology of Impression Management will also sharpen your awareness of how IM affects your relationships with others. It will also alert you to how others may using it to communicate with and influence you.
- Evolution and survival
- Impression management essence and objectives
- First impression—key determinents and observable signals
- What do others observe about your? Three possible
- Self-presentation techniques
- Professional or personal IM tactics
- Small talk—Greeting and introduction conversations
- How to present yourself in one minute using Elevator pitch
Small talk, brief exchanges and even eye contact can offer opportunities to increase effectiveness. Learning how to talk as well as listen, and understand as well as explain is essential in establishing effective lines of communication. Get to know the signals of body language and eyes, and learn how to make the most of brief conversations. Conversations take place between people with different experience, knowledge and values, but these barriers can be overcome with informed and fully developed communication skills.
In business etiquette, appropriate communication can promote manners, politeness, mutual trust, confidence, individual motivation and sustainable corporate development.
- Harvard method of negotiations
- Formula for constructive conversations
- Constructive and destructive criticism
- Say ‘NO’ without losing
- Small talk is a business bonus
- Presenting yourself in 60 seconds
Clothes, as well as behavior and competence, provide the initial impression of a person, company, its corporate culture and reputation in the business community. In the corporate world, identity and image becomes an essential part of a company, which is why during this course emphasis is placed on understanding the role of the visual image and finding a balance between personal and corporate identity.
- The significance of your wardrobe
- Personal branding and your wardrobe
- Professional identity in the business world
- Business formal; business casual and smart casual basic principles and appropriate variations
- correct outfit for the specific occasion
To increase competitiveness in foreign or multinational markets, one must think globally. This includes an awareness and familiarity with cultural and communications differences in different countries. Culture informs, guides and shapes all business processes and goals. This course looks at the essential and most commonly encountered cross-cultural communications barriers in the corporate world, and offers ways to resolve them.
- The influence of culture in business
- Identifying cultural differences
- Basic guidelines for working with international clients
- Corporations with diverse multicultural employees
Corporate social events offer an opportunity to fully develop professional contacts and get to know colleagues, clients and working partners on a more personal level. Proper use of business etiquette, executive table manners and refined communications skills can often be a key element in developing a positive image and successful working relationships. But most important, mastering these skills enhances confidence and a sense of well-being, which reduces the likelihood of embarrassing mistakes.
- Conversations during dining
- Behaviour at the table
- Basic principles of table manners
- Popular difficult foods, table situation and solution
- What to know when organizing an event, the right choices
- Responsibilities of the host/hostess
- Responsibilities of the guest
- Strategic socialization
- Never, never…
Diplomacy in Hospitality consists of the professional education and training of hospitality workers and teams according to the highest international service standards. Mastering these standards benefits both the establishment and its employees by increasing client satisfaction in all aspects of customer contact, communication and service.
Understanding of essence of hospitality:
- Forms of address
- Ability to listen
- Small talk
- Is the guest always right?
- Serving according to protocol
- Arrival of guests and taking orders
- Understanding and selling the menu
- Communications with the customer during service through to payment and guest departure
Business Conversations in English is designed for non-native English speakers. This course teaches the nuances of conversational English during business discussions –from phrases that strengthen your message to potential pitfalls and misunderstandings.
- Small talk
- Conversations at the table
- Introductions and greetings
- Business phrases
- Most common mistakes
Each of us has a circle of colleagues and working partners, and they represent four different generations. The same is true in the hospitality business. The generations are different and these differences influence interpersonal relations at work, as well as our communication with the people around us.
Why are they important?
Each of these generations holds firmly to their values. personal characteristics and lifestyle, work ethic, education, communication style, understanding of material wealth, family. To get the best result, colleagues at work or business partners must learn to get along and successfully cooperate. Understanding one’s working partner is the basis of a good business deal.
What should you know?
The first thing you must determine is which generation you belong to and what are your unique characteristics and values. Simultaneously you should undertake a similar analysis with your colleagues. Managment must understand when and why conflicts have arisen between colleagues, and whether generational differences are a factor. What must be done to harmonize points of view? The ability to understand value and working style differences, and noting each generations’ unique characteristics, it is possible to develop and outstanding team where each member feels valued and motivated.
What should be remembered?
Most important is respect, tolerance, patience, empathy and understanding. Often, young people who experience disagreements with
their parents, will say
They don’t understand me! Bet have these young people asked themselves,
Do we understand our
parents? It is important to remember that generational-based values can overlap (for example, those born in 1945 and
1946 may belong to different generations but still have common values.)
A corporate handbook of business etiquette is a useful guide for new employees and can serve as a reminder to existing employees about the standards, values, and image requested by the Board of Directors, management or the owners. IKC offers to develop an individualized professional image and dress code handbook, as well as a guide to business etiquette.
Ernst & Young: Guide to dress code
This handbook is like a daily guide before going to work. Practical tips on clothing choices allow one to feel at ease, confident, and professional in any situations.
Protocol and dress code nuances in various circumstances can create confusion and awkward situations. To avoid that, it is important to not only know the theory of dress codes but also how to use it practically in your life, which is no longer difficult with such an easy to use handbook.
Swedbank: Your Style – Practical dress styles for Hansabank employees
With our outward appearance we can show ourselves as competent employees and good company representatives, or just the opposite – destroy the impression of our professional offering.
Accenture: The Golden Rules of Business Etiquette
Work with Accenture began with the goal of developing a unified business etiquette code. Seminars on each topic were saved in digital form which became a book with structured behavior principles which offered daily pointers on how to better organize a professional and team effort. Accenture’s Latvian team is the first affiliate in the world to make use of a professional etiquette handbook.